Housekeeping

How you can help us to keep returning the linen clean and fresh:

DO store linen in a secure, clean and dry area
DO keep wet towels separate from bedding when sending to the laundry for washing
DO use the linen bags supplied to return the dirty laundry ready to be collected
DO make sure the bags are done up properly with the linen safely tucked up in side
DO only use the items for their intended purpose

DON’T use towels or pillow cases to clean or wipe surfaces
DON’T use pillow cases or duvet covers as bags to return dirty laundry
DON’T roll or fold bed changes – stuff them loose into the laundry bag
DON’T clean silverware with items of laundry
DON’T cut up linen belonging to the laundry to use as rags

Catch Pasha the Pillow Case’s life story (UK Hospitality, UK Housekeeping Association & the Textile Services Association):

What is TC & GSM?

TC stands for Thread count ranging between 130 to 800 TC. This is the industry’s way to measure the vertical and horizontal threads per square inch in textiles. Basically the higher the thread count the more threads there are in the fabric which is reflected in the price.

Unsurprisingly GSM stands for grams per square metre and as you might expect, the higher the GSM the heavier the towel which is also reflected in price. You might need a lightweight fast drying towel of 450 gsm for frequent use or a heavier fluffier towel at 600 gsm used less often for your bedrooms.

More information

Unfortunately many products don’t get to complete their life cycle. ‘Around 50% of linen items supplied by the laundry industry to the hospitality sector disappear. The causes for these missing items vary ranging from damage, accidental disposal and theft to being used for alternative purposes’*. Please play your part in the process and only use the linen supplied for its intended purpose. By simply doing this we can save litres of water and tonnes of carbon just by looking after the linen in our care.

‘Time expired’

Like all of us when we get older things start to wear out and you could say we get a little ‘frayed’ around the edges. Linen is no exception, and if you think about it, we expect a lot from bedding and towels which can be washed up to 5 to 6 times a week. It might be one of the original recyclable products, but with all the mechanical washing action, heat and pressure (not forgetting the wear and tear of being slept on and soaking up sweat after a workout), there will be a time when items wear out and simply ‘drop in the wash’. That’s just physics.

Responsibility

We are all responsible for our part in protecting the environment and world we live in. Did you know it takes the equivalent 30 baths (2,200 litres of water) to grow enough cotton to make one pillowcase. That is over 1 KG of carbon. Just imagine how many baths of water it would take to grow enough cotton for a duvet cover! Check out Pasha the Pillow Case’s life story (UK Hospitality, UK Housekeeping Association & the Textile Services Association) to see how you can help us look after textiles and make sure they are always spotless and crisp ready for use with each delivery.

*for more information on sustainability in the laundry industry visit https://tsa-uk.org/

What our customers say

Just like to say a big Thank You on the linen so far

After Years of stress with the last company it is a pleasure to work with you and your team and to know I’m going to get great looking linen back on each delivery

My team was looking at the Top table on Thursday after clothing it and saying how lovely it looks now , compared to what we were dealing with in the past from the last company

Paul Clark, Conference and Banqueting Manager, Hever Castle

I would highly recommend Petersfield Laundry to any business wanting a professional and extremely high quality laundry service. The standard of both the linen and customer service is exceptional and at Hever Hotel we could not be happier with the service we receive.

Simon Tauber, Hotel Manager, Hever Hotel

Petersfield Laundry are always helpful & professional, would not use any other laundry company

Stuart Brown Operations Manager, Park House, Hotel & Spa Bepton

Barbara and the team are a great local partner for our hotel. They are ever reliable, always providing excellent quality and efficiency. They also always try to resolve any difficulties we face and are always great at quickly reacting to our needs when our business and laundry requirements change at the last minute. Would highly recommend their services.

J-J Pollak, General Manager – The Spread Eagle Hotel & Spa, Midhurst.

Many thanks for the service you have provided over the last two years, with a warm and friendly manner, any changes we ask for are always made without hesitation. Would Highly recommend this company.

Andrew, Mill Farm, Lurgashall

After having used Petersfield & Reliance Launderers to supply our residential training centre with a wide range of linen for more than 5 years, I can say that we have been extremely pleased with the service they have provided.

From the first visit, staff have been friendly and helpful, helping to make our lives easier and looking out for our interests. For a business with changing, seasonal needs, their flexibility has been a very important factor.

The quality of bed linen, towels and tablecloths is excellent and compared to our previous supplied, the service we received was much more efficient and reliable.

I have no hesitation in recommending Petersfield & Reliance Launderers.

Caroline M Lewis, Director, Richard Lewis Communications

I very much appreciate the excellent service you have provided to Drake’s Restaurant over the last 14 years and look forward to continuing to work with you as The Clock House Restaurant.

Serina Drake, Managing Director

I would like to say thank you for all your help over the last week with extra linen and quick turnaround of our collection last Tuesday, it has been a tremendous help and a brilliant service that I know I can rely on.

Shirley Diment, House Manager, West Dean College